Logis Hôtel Belle Etoile Vichy
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The must-haves
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Sustainable stay :10/10 -
WIFIFree
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Business Stopover
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Breakfast - From 67.63 HKD to 112.71 HKD/Pers
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Arrival and departure Arrival from 15:00, Departure at 11:00
Your stay at the Logis Hôtel Belle Etoile Vichy
An inviting, cocooning atmosphere
The hotel facilities and services
The hotel facilities and services
The must-haves
Arrival and departure
Restaurant
Services
Catering
Equipments
Multimedia
Accepted means of payment
Sustainable stay
Business and events
Breakfast
- A totally free loyalty programme
- The opportunity to earn euros, both in the hotel and in the restaurant, from the first euro spent
- The possibility to spend your euros in all our hotels and restaurants
Earn up to 5.5% of your stay by booking in this establishment!
Practical information
Monday:07:00 - 21:00
Tuesday:07:00 - 21:00
Wednesday:07:00 - 21:00
Thursday:07:00 - 21:00
Friday:07:00 - 21:00
Saturday:07:00 - 21:00
Sunday:07:00 - 21:00
Arrival from 15:00, Departure at 11:00
CYCLING
A full range of facilities to meet the needs of cyclists: secure and closed premises, cleaning and drying of clothes, expert advice from the hotel owner on the tours, On request: adapted meals.
Reviews
Total / general mark
Recommendation
9/10Total / general mark
9/10Reception and service
9.5/10Accommodation
8.7/10Value for money
8.9/10Cleanliness
9.6/10'All reviews have been written by guests who have stayed at our properties'
Thank you for your welcome.
Dear Customer,
We are delighted to read your rating and kind comment. The entire team joins me in warmly thanking you for your appreciation.
Guest satisfaction is our top priority. Knowing that our hospitality contributed to making your stay enjoyable is our greatest reward. We will be sure to share your compliments with all our staff, who strive every day to provide excellent service that meets the highest standards of hospitality.
We hope to have the pleasure of welcoming you back to our establishment very soon for an equally memorable experience.
Looking forward to seeing you again,
Rebecca,
Executive Assistant
A downside is a strong, persistent sewer smell in the bathroom.
Hello Dear Sir,
Thank you for letting us know about the smell of sewerage, it's a shame you didn't tell us this morning when you left, we could have offered you a coffee to compensate for the inconvenience.
We provide the maid with information so that she can use the necessary products.
I'm looking forward to seeing you again,
Good day,
Rebecca,
Executive Assistant
Good location, close to the city center, friendly and helpful receptionist, nice room
Hello Mrs,
Thank you very much for this comment!
We are delighted to learn that you appreciated the location of the hotel, the quality of the welcome and the comfort of your room.
Your satisfaction is our priority and your words encourage us to continue providing quality service.
We look forward to welcoming you back soon!
Rebecca,
Executive Assistant
Hotel very well located in the city center on foot, clean rooms, very good welcome, I recommend
Hello Dear Madam,
Thank you very much for your review! We are delighted that you appreciated the location of the hotel, the cleanliness of the rooms, and the welcome.
Your recommendation is our greatest reward. We look forward to welcoming you back during your next stay!
Rebecca,
Executive Assistant
A very warm and personalized welcome, practical advice for your stay and the kindness of the receptionist.
Hello Sir,
It is with great joy that we read your comment. We are delighted to learn that the welcome lived up to your expectations and that the receptionist was able to make your stay more pleasant thanks to her advice and kindness.
Our customers' satisfaction is our greatest reward, and your message encourages us to continue our efforts to provide warm and personalized service. We hope to have the pleasure of welcoming you again very soon!
Rebecca,
Executive Assistant
Pleasant, well-located, and clean hotel. The room, however, was very small and seriously lacked air conditioning. The fan wasn't enough, and the street noise prevented us from opening the window. Unfortunately, it was a bit expensive for a sleepless night...
Dear Sir,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the cleanliness and location of our hotel.
We fully understand your disappointment regarding the room size. The room you occupied is indeed 12m², and we sincerely regret that we were unable to offer you a larger one, as the hotel was fully booked that day.
We sincerely apologize that the lack of air conditioning and street noise affected your sleep. We fully understand that a sleepless night is not worth the price paid, and we are sorry for that. Your feedback is essential, and we will explore solutions.
We sincerely hope to have the opportunity to welcome you again in much better conditions, and we invite you to contact us directly when you next book so that we can allocate you a more spacious room and guarantee a fully satisfactory experience.
Sincerely,
Rebecca,
Executive Assistant
The hotel is super nice. Just 5 min walk to the centre and very close to the river.
View the hotel's answerThank you so much for your kind words!
We are absolutely thrilled to hear that you had a great stay and that you enjoyed our hotel. We're very proud of our location, and we're so glad that being just a 5-minute walk to the city center and so close to the river made your visit more enjoyable.
We hope to have the pleasure of welcoming you back again soon.
Sincerely,
Rebecca,
Assistant
Very well located near the city center
Dear Customer,
We sincerely thank you for taking the time to leave a review. We are delighted to read that you appreciated our hotel's ideal location, close to the city center.
We hope to have the pleasure of welcoming you again very soon.
Sincerely,
Rebecca,
Executive Assistant
Good value for money, shame it's not air conditioned
Hello Sir,
We understand your frustration with the lack of air conditioning during these hot days. As an independent establishment, we strive to continually improve the comfort of our guests while preserving the charm of our building.
Your feedback is valuable to us and will be taken into consideration for our future improvements.
We hope you have excellent memories of our services.
Yours faithfully,
Rebecca,
Executive Assistant
Very disappointed with the price of the room 110 euros, no elevator, no air conditioning in these hot days
Dear Customer,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear of your disappointment, as your satisfaction is our priority.
We are all the more surprised to read your feedback since you did not make any comments upon your departure. We regret not having had the opportunity to discuss this with you directly. This would have allowed us to better understand your feelings and provide an immediate response.
Regarding the €110 price, it's important to note that rates on online booking platforms, such as Booking.com, include service fees. This is why our direct rates are often more competitive.
We also understand your frustration with the lack of air conditioning during these hot days and the lack of an elevator. As an independent establishment, we strive to continually improve the comfort of our guests while preserving the charm of our building.
Your feedback is valuable to us and will be taken into consideration for our future improvements.
Sincerely,
Rebecca,
Executive Assistant
Small, family-friendly hotel (very warm welcome) and ideal location, between the banks of the Allier and the center of Vichy. Breakfast with two options is very good. Perfect bedding.
Hello Dear Sir,
Thank you for the compliments and for your recommendation.
We are very happy that you enjoyed the atmosphere of our establishment.
As you point out, this is a family business.
We uphold values such as trust, commitment, ethics and a sense of duty.
We hope that our professional and emotional involvement allows our clients to feel comfortable and in an atmosphere of good courage to promote their well-being.
Regarding breakfasts, we responded to a demand by creating the express offer.
Some of our customers who rarely eat lunch or need to cut back needed a tailored offering, and we're delighted that it's helping others.
Thank you again for sharing your feedback regarding our services, bedding, and central location in Vichy.
We look forward to seeing you again on another occasion.
Sincerely,
Rebecca,
Executive Assistant
Business trip with two overnight stays. No air conditioning, intense heat, just a fan. Room overlooking a very noisy road. Regarding the partner restaurant, the food wasn't great.
Hello Dear Sir,
We are sorry to hear that your stay did not bring you complete satisfaction.
We don't have air conditioning, so we're sorry you were too hot.
It was up to 39 degrees this week in Vichy. Given the temperatures and the orange heatwave alert plan, we understand that the fan was insufficient for this period.
Regarding the room, we will be happy to offer you a courtyard-side room upon request when booking.
However, we understand that you were bothered by the noise since it is difficult to sleep with the window open in the city center without hearing the traffic.
We are passing your comment on to our partner, but this is an isolated case, we have received many compliments about this restaurant.
To make your stay more enjoyable, we have partnered with a new restaurant 40 meters away that offers homemade dishes.
Looking forward to seeing you again,
Good day,
Rebecca,
Executive Assistant
Very pleasant welcome, very clean room and comfortable bedding, we recommend this hotel
Hello Dear Madam,
Thank you for this excellent review.
The entire team is delighted to have met all your expectations.
Thank you very much for highlighting the quality of our services and bedding.
All your compliments warm our hearts, it was a pleasure to welcome you, we will be delighted to see you again on another occasion.
We wish you all the best and look forward to welcoming you again.
Sincerely,
Rebecca,
Executive Assistant
Friendly welcome and beautiful, well-located hotel.
Hello Mrs,
We are pleased with your stay in our hotel and thank you for your trust.
See you soon,
Rebecca,
Executive Assistant
Elevator dimming
Hello Sir,
We are sorry but we do not have an elevator; this is specified on our website.
Few hotels in Vichy have this facility.
We hope that our services and the charm of our establishment are enough to meet your expectations.
I'm looking forward to seeing you again,
Sincerely
Rebecca,
Executive Assistant
Very pleasant manager and employees. I recommend.
Hello Dear Madam,
Thank you very much for this excellent rating!
We are glad that you appreciated the welcome from the whole team.
I'm looking forward to seeing you again,
Sincerely,
Rebecca,
Executive Assistant
Comfortable hotel with everything you need to feel good. Comfortable bedding. Impeccable welcome and great care for us. The rooms have double glazing which protects from the noise of the street on this busy artery. We think that in the summer it is better to have a room on the courtyard side to be able to open the windows without the inconvenience of noise. The breakfasts are generous. Thank you for everything.
Hello Dear Customer,
Thank you so much for this positive feedback. We are delighted that you enjoyed all of our services and the warm welcome at our hotel.
We do recommend the courtyard-side rooms in summer; they are cooler and more comfortably cool since they face the shade.
Looking forward to seeing you again soon,
Rebecca,
Executive Assistant
Too bad, very disturbed night; noise, voices and slamming doors until 2 a.m.
Hello Sir,
We are sorry that your stay was disturbed by the RNS Malagasy football team, who caused a disturbance that night on their way back from the gala. We made their behavior clear to them upon their departure.
This incident is unusual at our establishment, we are sorry that you were disturbed by their actions. They woke up the entire hotel that night since all the rooms sent us complaints and claims the following morning.
We will be happy to welcome you in other circumstances to offer you a calmer and more relaxing stay.
I'm looking forward to seeing you again,
Sincerely,
Rebecca,
Executive Assistant
A hotel that has it all. Pleasant. Spotless. Well-located. A pleasant, friendly, welcoming welcome. A full breakfast at a reasonable price.
Good morning,
Thank you very much for this lovely comment, it motivates us to give the best of ourselves every day.
We look forward to welcoming you again on another occasion.
Good day.
The entire team at the Belle Etoile Vichy hotel
A cozy, high-end room for an economical price.
Hello Dear Sir,
Thank you so much for this valuable feedback! We are delighted that you were completely satisfied with the single room. It is true that it is offered at an economical rate and offers the minimum modern comforts for one person, with tasteful decor, a desk, and a balcony.
The bathroom with walk-in shower and marble-effect tiles offers ample space and light for a comfortable stay.
We will be delighted to see you again next time,
Have a great day,
Rebecca,
Executive Assistant
Very, very warm welcome. The staff is very friendly and helpful. They gave us advice on visiting the city and eating out in the evening. Google Maps error regarding the accuracy of the address needs to be reviewed.
Hello Dear Customers,
Thank you for this kind message to us, it makes us very happy.
We've taken note of your comment regarding the address on Google Maps. We'll investigate the source of the problem and let Google know if it needs to be corrected. We're located at 11 Avenue Aristide Briand, 03200 Vichy.
We look forward to seeing you again on your next stay.
Sincerely,
Rebecca,
Executive Assistant
Staff very accommodating. My french is not very good, but we definitely got through it great.
View the hotel's answerDear Guest,
Thank you very much for your feedback and your kind message.
We are pleased you enjoyed your stay with us.
We look forward to see you next time.
Best regards,
Rebecca,
Front Desk
Very pleasant with a warm welcome in a family and authentic setting.
Dear Sir
Thank you for leaving a message, we are delighted that the Belle Etoile Vichy hotel satisfied you.
As you point out, we are a family business with a small, warm and dynamic team who welcome each customer like a friend.
Your well-being is our priority.
We wish you a pleasant day.
Looking forward to seeing you again soon,
The whole team
Very well located hotel with attentive and helpful staff
Hello Dear Customer,
The entire team thanks you for this excellent rating. Your satisfaction is our priority and we are happy to have made your stay enjoyable.
Rebecca,
Executive Assistant
Act-Eco : Sustainable stay
10/10
- Energy management
- Water management
- Biodiversity management
- Waste management
- Responsible purchasing
- Social
- Societal
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Actions to save our energy resources, whether sustainable or not
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaSee all actionsThe hotel monitors its energy consumption
The hotel has set targets to reduce its energy consumption.
The hotel uses low-energy equipment.
The hotel has put in place actions to regulate its energy consumption.
The hotel regularly carries out maintenance on its appliances/surfaces which may result in excessive energy consumption.
Actions to save our energy resources, whether sustainable or not
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel monitors its energy consumption
The hotel has set targets to reduce its energy consumption.
The hotel uses low-energy equipment.
The hotel has put in place actions to regulate its energy consumption.
The hotel regularly carries out maintenance on its appliances/surfaces which may result in excessive energy consumption.
The hotel's electricity supplier is actively committed to sustainable development.
At least part of the hotel's energy usage is powered by renewable energy sources.
The hotel has been built/renovated in line with sustainable development values.
The hotel has facilities for soft transport
The hotel promotes sustainable modes of transport
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Measures taken to save water in the hotel, essential for the proper functioning of our territories.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaSee all actionsThe hotel monitors its water consumption.
The hotel has set targets to reduce its water consumption.
The toilets have water-saving flushing mechanisms.
The hotel has water-saving urinals.
The hotel has water-saving showers.
Measures taken to save water in the hotel, essential for the proper functioning of our territories.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel monitors its water consumption.
The hotel has set targets to reduce its water consumption.
The toilets have water-saving flushing mechanisms.
The hotel has water-saving urinals.
The hotel has water-saving showers.
The hotel has water-saving taps.
The appliances using water in the hotel are sustainable for the environment.
The appliances using water in the hotel undergo regular maintenance.
The hotel treats its wastewater.
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The hotel's initiatives in favour of all living beings and the ecosystems in which they live.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel has put in place sustainable techniques for exterior maintenance.
The hotel is actively involved in protecting and preserving local wildlife.
The hotel has conducted a carbon/energy audit for its venue.
The hotel's initiatives in favour of all living beings and the ecosystems in which they live.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel has put in place sustainable techniques for exterior maintenance.
The hotel is actively involved in protecting and preserving local wildlife.
The hotel has conducted a carbon/energy audit for its venue.
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Measures taken to limit waste and optimise its treatment.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaSee all actionsThe hotel recycles its waste
The hotel sorts and disposes of hazardous waste (batteries, cells, bulbs, cartridges, toners…)
The hotel recycles food waste.
The hotel monitors its waste production.
The hotel has put in place waste reduction goals.
Measures taken to limit waste and optimise its treatment.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel recycles its waste
The hotel sorts and disposes of hazardous waste (batteries, cells, bulbs, cartridges, toners…)
The hotel recycles food waste.
The hotel monitors its waste production.
The hotel has put in place waste reduction goals.
The hotel has put in place actions to reduce its waste.
The hotel limits food waste
The hotel limits non-food waste
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Actions to promote short, local and responsible supply.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaSee all actionsThe hotel uses local food and drink suppliers.
The hotel uses food and drink suppliers that are committed to sustainability (sustainable fishing, environmentally friendly food chain, unprocessed products, etc.)
The hotel offers unpackaged/loose food products
The hotel offers local produce.
The hotel offers seasonal produce.
Actions to promote short, local and responsible supply.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel uses local food and drink suppliers.
The hotel uses food and drink suppliers that are committed to sustainability (sustainable fishing, environmentally friendly food chain, unprocessed products, etc.)
The hotel offers unpackaged/loose food products
The hotel offers local produce.
The hotel offers seasonal produce.
The hotel offers certified organic produce.
The hotel offers certified ethical produce.
The hotel has implemented a solution to replace the plastic welcome bottle, in order to reduce its plastic consumption
When possible, the hotel buys its non-food products locally.
The hotel uses suppliers actively engaged in sustainability for its non-food products.
The hotel does at least part of its laundry in-house.
The hotel uses refillable hotel amenities
The hotel uses mechanical or eco-friendly cleaning systems (microfibre, steam, etc.)
The hotel does not use disposable tableware.
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Social measures to improve the lives of employees.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaEmployees have easy access to the essential information about their job (internal regulations, etc.)
The hotel builds employee loyalty through initiatives that improve their quality of life at work
The hotel asks for and listens to customer feedback.
Customer satisfaction is measured and, if necessary, corrective measures are put in place.
Social measures to improve the lives of employees.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaEmployees have easy access to the essential information about their job (internal regulations, etc.)
The hotel builds employee loyalty through initiatives that improve their quality of life at work
The hotel asks for and listens to customer feedback.
Customer satisfaction is measured and, if necessary, corrective measures are put in place.
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Societal commitments to have an impact on the (local) community.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaSee all actionsThe hotel has been awarded an environmental label
The hotel has an HR policy.
The hotel has implemented anti-discrimination measures
The hotel actively promotes gender equality.
The hotel has implemented measures against all forms of exploitation or harassment.
Societal commitments to have an impact on the (local) community.
Based on the Act-Eco CSR Charter, the hotel meets the following criteriaThe hotel has been awarded an environmental label
The hotel has an HR policy.
The hotel has implemented anti-discrimination measures
The hotel actively promotes gender equality.
The hotel has implemented measures against all forms of exploitation or harassment.
The hotel oversees and maintains compliance with all applicable health and safety measures to ensure the well-being of its customers, staff and the local community.
The hotel promotes its sustainability initiatives and encourages guest involvement.
The hotel promotes its sustainability initiatives and encourages employee involvement.
The hotel organises training sessions for its employees, supporting them and helping them to develop their skill sets.
Frequently asked questions about the institution Logis Hôtel Belle Etoile Vichy
- English
- Spanish
- French
With one click you can cancel from your booking confirmation email.
If not, please contact the establishment.
*Subject to the hotel's non specific booking conditions, only made from logishotels.com and within the cancellation deadlines in force.
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