Earn up to 5.5% of your stay by booking in this establishment!
Monday:19:00-21:00
Tuesday:19:00-21:00
Wednesday:19:00-21:00
Thursday:19:00-21:00
Friday:Closed
Saturday:Closed
Sunday:19:00-21:00
7/10
Earn up to 2.2% of the amount of your bill!
Under €20 spent
Earn 1.1% of your bill
More than 20 € spent
Earn 2.2% of your bill
Monday:07:00 - 22:00
Tuesday:07:00 - 22:00
Wednesday:07:00 - 22:00
Thursday:07:00 - 22:00
Friday:07:00 - 22:00
Saturday:07:00 - 22:00
Sunday:07:00 - 22:00
Arrival from 15:00, Departure at 11:00
Monday:19:00 - 21:00
Tuesday:19:00 - 21:00
Wednesday:19:00 - 21:00
Thursday:19:00 - 21:00
Friday:Closed
Saturday:Closed
Sunday:19:00 - 21:00
Total / general mark
Recommendation
8.7/10Total / general mark
8.8/10Reception and service
9.1/10Accommodation
8.6/10Restaurant
8.8/10Value for money
8.7/10Cleanliness
9.4/10'All reviews have been written by guests who have stayed at our properties'
The young staff were very friendly and highly professional. The establishment was very clean; I highly recommend this hotel, located a 10-minute walk from the city center.
Friendly and helpful staff! Very clean and functional room. The added bonus: restaurant and parking!
Absolutely perfect
Your enthusiasm touches us deeply and rewards the work of our entire team.
Aurélie
We had an excellent stay; the team was very welcoming and professional, and we had a superb Valentine's Day meal. The Napoleon studio could benefit from a few improvements to the bathroom to be fully functional and comfortable. Well done and thank you for the excellent customer service.
Thank you so much for your wonderful feedback!
We are delighted to hear that you had a wonderful stay with us and that our team welcomed you with professionalism and warmth. Your satisfaction, particularly regarding the Valentine's Day dinner, is a great reward for all our kitchen and service staff.
We have also taken note of your comment regarding the bathroom in the Napoleon studio. Your feedback is valuable and will help us continue our efforts to improve the facility and ensure optimal comfort for our guests.
We look forward to welcoming you back very soon.
Thank you again for your trust!
Aurélie
The hotel was very nice and very clean.
Thank you so much for your feedback! We are delighted that you appreciated the cleanliness of the hotel and the quality of your stay. We look forward to welcoming you back again very soon.
Aurélie
We had a wonderful stay at this hotel, which offered excellent value for money. The staff were welcoming, friendly, and professional. Breakfast was good, and we also enjoyed a meal at the hotel restaurant – a good meal at a reasonable price. I highly recommend this excellent hotel.
We are delighted that you had a wonderful stay with us and that you appreciated both the warm welcome from our team and the quality of the breakfast and restaurant. Your recommendation means a great deal to us and is a reward for the daily work of the entire team.
We look forward to welcoming you back to our hotel very soon! 😊
Very good experience. It's a shame the restaurant wasn't open.
Thank you very much for your feedback. We are delighted that your experience was positive overall.
We are sorry that our restaurant was not open during your stay and hope to welcome you back soon so that you can fully enjoy our culinary offerings.
We look forward to welcoming you again soon!
A wonderful experience, with high-quality and generous dinners and breakfasts.
Thank you so much for your very positive feedback!
We are delighted that you enjoyed your experience with us, as well as the quality of our dinners and breakfasts.
It was a real pleasure to welcome you and we hope to have the opportunity to welcome you again very soon.
I'm looking forward to seeing you again !
It's always a pleasure to stay at this hotel; the staff are lovely and extremely helpful.
Thank you very much for your feedback.
It is a great pleasure to know that you enjoy each of your stays with us.
We are delighted that our team knows how to make your visits enjoyable.
We look forward to welcoming you back very soon.
Yours sincerely,
The Christ'tel team
A charming, quiet hotel close to the center with lovely, attentive staff. I highly recommend it, and the restaurant is also good and beautiful.
Thank you so much for your wonderful comment!
We are delighted that you enjoyed the charm and tranquility of the hotel, as well as its proximity to the centre.
Our entire team is touched by your compliments and happy to have contributed to making your stay enjoyable.
We are also delighted that you enjoyed our restaurant, both for the food and the setting.
We look forward to welcoming you back very soon!
The Christ'tel team
Thank you, always perfect!
Thank you very much for your feedback.
It is always a pleasure for us to welcome you.
Yours sincerely
The Christ'tel team
Perfect welcome and staff, kindness is the watchword.
Thank you for this comment, which we are sharing with our entire team.
Yours sincerely,
The Christ'tel team
We always have a great stay at your establishment! The staff is pleasant and competent. They quickly find a solution to the problem! I recommend without hesitation 😉🤫
Thank you for your feedback and we are delighted that you choose our hotel on each of your trips to Puy-en-Velay.
We would be delighted to welcome you again.
Yours sincerely,
The Christ'tel team
Nice and comfortable hotel, helpful and friendly staff. Too bad the doors are noisy because everything else was perfect.
Thank you very much for your feedback.
We are delighted that you enjoyed our hotel and the staff.
We have taken note of your comment regarding the doors.
Yours sincerely,
The Christ'tel team
Good value for money, very good location for visiting Le Puy en Velay on foot. Easy free parking.
Thank you very much for your comment!
We are delighted that you enjoyed our convenient location.
We look forward to welcoming you again soon!
The Chris'tel team
Good average hotel, lack of parking spaces which does not make access easy, breakfast remains average for what you would expect from this range of hotel.
Thank you for your feedback.
We have two car parks: one with around ten spaces and a second with around thirty spaces. You were probably misinformed when you arrived and we are sorry.
We hope to have the pleasure of welcoming you again and making your stay even more enjoyable.
Yours faithfully,
The Chris'tel team
Everything is great. The restaurant is super good.
Thank you so much for your feedback! We're so glad you enjoyed everything, especially our restaurant.
We look forward to welcoming you again!
Best regards,
The Chris'tel team
Perfect stay. Pleasant and friendly staff. Excellent breakfast. Quiet hotel.
Thank you so much for your enthusiastic feedback! We are delighted that you had a perfect stay and that you particularly appreciated the welcome from our team, the breakfast, and the calm of the hotel.
We hope to have the pleasure of welcoming you again very soon.
Best regards,
The Chris'tel team
Perfect, thank you 👍
Thank you for your feedback,
Yours faithfully,
The Chris'tel team
Great, thanks 🤩
Thank you for your warm feedback.
We look forward to welcoming you again!
Yours faithfully,
The Chris'tel team
Perfect, nothing to complain about, thank you for the welcome
Thank you for your feedback,
We look forward to welcoming you again!
Yours faithfully,
The Chris'tel team
Personalized and warm welcome. Useful explanations for your stay. Varied and quality breakfast. Very spacious room and sunny terrace. We enjoyed our stay so much that we stayed an extra night!
Thank you very much for this very positive feedback.
We are delighted that you appreciated the welcome, the tourist advice as well as the comfort of your room and its sunny terrace.
It's also a pleasure to know that the free parking made your stay easier.
We look forward to welcoming you again on your next visit!
Yours faithfully,
The Chris'tel team
Very good hotel, the room is comfortable and the breakfast very good. The staff (reception, breakfast and cleaning) are very friendly.
Thank you very much for your comment! We are delighted that you appreciated the comfort of the room, our breakfast as well as the friendliness of the entire team.
We look forward to seeing you again on your next stay!
Best regards,
The Chris'tel team
Very warm welcome. Pleasant and very clean room. We ate in the restaurant in the evening. Very good and refined meal. Very good value for money, I recommend it.
Thank you so much for your feedback! We are delighted that you enjoyed the welcome, the comfort of your room, and your meal at the restaurant. The entire team is delighted to know that you had a great time with us.
We look forward to welcoming you back very soon!
Best regards,
The Chris'tel team
The room is very decent but overlooks a very noisy road (2 one-way streets), window doubled by a pane of glass for noise, lack of external shutters and air conditioning... In summary, during a heatwave, the room is very, very hot! Advice: ask for another exposure during hot weather! Bathroom equipment could be improved. Very good bedding.
Thank you for taking the time to share your experience.
We are delighted that you appreciated the bedding as well as the cleanliness and general comfort of the room.
We take note of your comments regarding soundproofing and air conditioning.
Your advice on choosing a room with a different exposure is relevant and will be relayed to our reception team to better guide our future clients.
Regarding the bathroom equipment, we are gradually renovating our rooms and therefore, these.
We hope to have the pleasure of welcoming you again in better weather conditions, so that your stay is fully enjoyable.
Sincerely,
Very helpful staff. Very good breakfast and satisfying dinner menu. We were there in a heat wave so the elevator, the bedroom fan and the little fridge helped. AC would have made it perfect. Our car stayed in the private parking and we could walk to most of the sites of le Puy en Velay.
View the hotel's answerThank you for your feedback,
We apologize for the air conditioning issue, which we mention on our various websites.
We hope to see you again at another time.
Kind regards,
The staff of Chris'tel Hôtel
Positive points: - Pleasant welcome - Well-located hotel allowing you to leave your car in the parking lot and go for a stroll in the city center - Spacious room with a minimum of equipment Negative points: - Room not air-conditioned - impossible to sleep with the window open because of the noise of motorcycles and cars - Poorly soundproofed hotel - noisy, the room doors slam with a lot of noise, especially annoying when guests return late at night. The toilet flushes are also very noisy
Good morning,
Thank you for taking the time to share your experience. We are delighted to read that you appreciated the welcome, the location of the hotel, as well as the size and amenities of your room.
We regret that some aspects of your stay did not meet your expectations, particularly regarding the soundproofing and the lack of air conditioning. Your comments are valuable and we take them very seriously in order to improve the comfort of our guests. We are currently studying solutions to limit noise pollution, both inside and outside the establishment.
We hope to have the opportunity to welcome you again to offer you a better experience.
Sincerely,
The hotel team
Very good!
We had to push very hard at the soapdispenser to have Some soap. We missed Some hygiëne products.
Parkingplace was full so we had to parc the car in another area
During checkout time the reception was unattendant, I had to wait a while to check out.
Nous vous remercions pour vos commentaires,
Nous sommes désolés pour l'attente au check-out, mais notre réceptionniste est seule le matin pour le petit-déjeuner, ainsi que la réception, elle fait de son mieux pour être utile et être partout en même temps dans les deux endroits.
Elle est venue dès qu'elle vous a vu. C'est pour cela qu'il y a une sonnette, pour que lorsqu'elle est dans une autre pièce, vous puissiez l'appeler.
Pour le parking, nous en avons deux, donc si l'un est plein, vous avez l'autre possibilité.
Dans le premier, il y a une dizaine de places, et dans le second, une trentaine.
Bien à vous
Arrived as a couple with our Border Collie. We were very well received and quickly advised on parking and the room. Our dog was also welcome. Very nice, simple, clean and comfortable room.
Thank you for your feedback,
We love animals and are delighted to welcome them with you.
We do our best to advise you, so that your stay is as pleasant as possible.
See you soon,
The Chris'tel team
Very warm welcome. Very helpful staff. Hearty and good dinner. Spacious room (no air conditioning but a fan) and very clean. Small downside on the texture of the scrambled eggs at breakfast, much overcooked and salty, it's a detail but good cooking will make the breakfast perfect
We thank you for your feedback, and are delighted to read that you enjoyed the welcome, the dinner and the room.
Regarding the scrambled eggs for breakfast, we are sorry to hear about this and will pass the word on to our teams.
Hoping to see you again at our hotel,
Yours faithfully,
We rented an apartment for 5 people at 300 euros a night without air conditioning. The receptionist told us to open the windows. A horrible noise from outside. A very bad night. Breakfast was extra and we took 3 main course and dessert options. They didn't even want to give us the menus, which we charged à la carte. Really not commercial!!
We are sincerely sorry to hear that your stay did not meet your expectations.
We take your concerns about outside noise and the lack of air conditioning very seriously. We understand that this may have affected your night's sleep, and we are considering solutions to improve our guests' comfort, especially during periods of extreme heat.
Regarding breakfast and meal plan billing, we regret this misunderstanding. Our teams apply prices based on the choices made when ordering, but we will strengthen communication about the various available meal plans to avoid this type of frustration in the future.
Your feedback is invaluable to our continued progress. Please feel free to contact us directly if you would like to discuss this in more detail.
Sincerely,
The Chris'tel team
I stay at this property every time I visit Le Puy. The apartments are excellent and spacious.
We are delighted to read your comments and welcome you each time you visit Puy-en-Velay, it is always a pleasure!
Hotel ideally located for visits - Rooms a little noisy on the street side - Very professional staff with very good advice -
We sincerely thank you for your feedback and we are happy that you enjoyed your stay in our hotel.
I'm looking forward to seeing you again,
Yours faithfully
Very quiet room
Welcoming staff
Private parking
We are glad to read your comment !
Thank you for your feedback,
See you soon in our hotel!
Very warm welcome, great dinner with good wines and regional specialties, simple but clean room with balcony, free parking, the only thing is no air conditioning but a fan
Thank you very much for your feedback! We are delighted that you enjoyed the welcome, the dinner and the regional specialties, as well as the comfort of the room and the presence of the balcony.
Indeed, our rooms do not have air conditioning, but we provide fans to ensure maximum comfort.
We look forward to welcoming you again!
The Chris'tel team
Good value for money
We are delighted to read your comment and that you are happy with your stay in our hotel!
I'm looking forward to seeing you again,
Yours faithfully,
The Chris'tel team
A good hotel. Clean, very professional and friendly welcome. 600 m from the cathedral. To do again
We sincerely thank you for your comment and the rating given,
We are delighted that you enjoyed the hotel and plan to return!
We will be very happy to see you again,
Yours faithfully,
The Chris'tel team
I had requested a quiet room on a lower floor in advance, and that's what they booked. THANK YOU VERY MUCH! I enjoyed the breakfast buffet; the staff were super friendly.
Thank you very much for your positive feedback! We are delighted that we were able to fulfill your request for a quiet room and that you were satisfied with our breakfast buffet and friendly staff. We hope to welcome you back soon!
The meal wasn't great at all despite the very pleasant service. The main course was really overcooked and the dessert left something to be desired. The room: good except for a bathtub-shower without the possibility of having a shower mat. Also, it was impossible to hang the shower head! Fortunately, the staff members are extremely pleasant, kind and helpful. The parking: parking: a real disaster. It would be absolutely necessary to have someone to help customers park properly.
Thank you for taking the time to share your feedback.
We're sorry the meal wasn't to your liking. It would have been better to tell us at the time; we would have done our best to correct it immediately. Please know that we're continually working on our menu to offer dishes that appeal to as many people as possible.
Regarding the bathroom, each room is equipped with a bath mat. If it was missing, you should have reported it to the reception desk—we would have brought one to you promptly.
As for parking, we have two: one with about ten spaces, and a second, larger one with about thirty spaces. Everything is signposted, and access is independent.
We are nevertheless delighted that you appreciated the kindness of our team, and hope to have the opportunity to welcome you again in better conditions.
Yours faithfully,
The Chris'tel team
Very clean hotel, comfortable bed and generous, high-quality breakfast.
Thank you very much for your positive feedback!
We are delighted that you enjoyed the cleanliness of the hotel, the comfort of the bedding and the quality of the breakfast.
We look forward to welcoming you back soon!
The Chris'tel team
Well-located and comfortable hotel. Pleasant room. Comfortable bedding. And very good restaurant.
Thank you for your comment!
We are glad that you appreciated the location of the hotel, the comfort of the room and the bedding, as well as the quality of our restaurant.
See you soon,
The Chris'tel team
A lovely, welcoming hotel. Thevrooms are spotlessly clean and spacious.
A grest location with parking and eadybwalking distance into the town centre.
Thank you so much for your kind words!
We're delighted to hear that you enjoyed your stay, found the rooms clean and spacious, and appreciated our convenient location and parking facilities.
We hope to welcome you back again soon!
The staff of Chris'tel Hotel
Great welcome. Great accommodation.
Thank you for your words,
We look forward to welcoming you to our hotel,
Yours faithfully,
The Chris'tel team
I did not wish to stay in the hotel after seeing the room. The hotel refused to refund the room (even a small part), nor the tourist tax even though I did not stay.
We regret your dissatisfaction, but we still don't understand why you refused to stay in the room, as you didn't give us any explanation on site. You left without informing us or making any request.
Under these conditions, it was not possible for us to offer a refund, even partial, of either the room or the tourist tax.
We remain at your disposal if you wish to discuss this further.
Very pleasant staff
We thank you for your comment and are delighted that you had a pleasant stay with us,
I'm looking forward to seeing you again,
The Chris'tel team
A very pleasant hotel perfectly located for access to the important (in my opinion) points of interest in Le Puy en Velay. Our stay was made even better by the professional and friendly staff encountered at all times. All enquiries were handled quickly and effectively with a smile. The breakfast buffet was excellent and our evening dining experience was memorable.
View the hotel's answerThank you very much for your wonderful review!
We’re delighted to hear that our location, friendly and professional staff, and the breakfast buffet contributed to making your stay enjoyable. It’s great to know you had a memorable dining experience as well.
We look forward to welcoming you back to our hotel in the near future!
The staff of Chris'tel Hotel
Very well located and very clean room. Parking
We are delighted to read your comment and to know that you liked our hotel!
The Chris'tel team
Top staff. And charming receptionist. Everything was perfect, I highly recommend this hotel.
Thank you so much for your warm feedback! We're delighted that our team helped make your stay perfect. Your recommendation means a lot to us. We look forward to welcoming you back very soon!
7.5/10
Actions to save our energy resources, whether sustainable or not
The hotel monitors its energy consumption
The hotel uses low-energy equipment.
The hotel has put in place actions to regulate its energy consumption.
The hotel regularly carries out maintenance on its appliances/surfaces which may result in excessive energy consumption.
The hotel's electricity supplier is actively committed to sustainable development.
Actions to save our energy resources, whether sustainable or not
The hotel monitors its energy consumption
The hotel uses low-energy equipment.
The hotel has put in place actions to regulate its energy consumption.
The hotel regularly carries out maintenance on its appliances/surfaces which may result in excessive energy consumption.
The hotel's electricity supplier is actively committed to sustainable development.
The hotel has facilities for soft transport
The hotel promotes sustainable modes of transport
Measures taken to save water in the hotel, essential for the proper functioning of our territories.
The hotel monitors its water consumption.
The hotel has set targets to reduce its water consumption.
The toilets have water-saving flushing mechanisms.
The hotel has water-saving taps.
The appliances using water in the hotel are sustainable for the environment.
Measures taken to save water in the hotel, essential for the proper functioning of our territories.
The hotel monitors its water consumption.
The hotel has set targets to reduce its water consumption.
The toilets have water-saving flushing mechanisms.
The hotel has water-saving taps.
The appliances using water in the hotel are sustainable for the environment.
The appliances using water in the hotel undergo regular maintenance.
The hotel treats its wastewater.
The hotel's initiatives in favour of all living beings and the ecosystems in which they live.
The hotel has put in place sustainable techniques for exterior maintenance.
The hotel is actively involved in protecting and preserving local wildlife.
The hotel's initiatives in favour of all living beings and the ecosystems in which they live.
The hotel has put in place sustainable techniques for exterior maintenance.
The hotel is actively involved in protecting and preserving local wildlife.
Measures taken to limit waste and optimise its treatment.
The hotel recycles its waste
The hotel sorts and disposes of hazardous waste (batteries, cells, bulbs, cartridges, toners…)
The hotel recycles food waste.
The hotel has put in place waste reduction goals.
The hotel has put in place actions to reduce its waste.
Measures taken to limit waste and optimise its treatment.
The hotel recycles its waste
The hotel sorts and disposes of hazardous waste (batteries, cells, bulbs, cartridges, toners…)
The hotel recycles food waste.
The hotel has put in place waste reduction goals.
The hotel has put in place actions to reduce its waste.
The hotel limits food waste
The hotel limits non-food waste
Actions to promote short, local and responsible supply.
The hotel uses local food and drink suppliers.
The hotel uses food and drink suppliers that are committed to sustainability (sustainable fishing, environmentally friendly food chain, unprocessed products, etc.)
The hotel offers unpackaged/loose food products
The hotel offers local produce.
The hotel offers seasonal produce.
Actions to promote short, local and responsible supply.
The hotel uses local food and drink suppliers.
The hotel uses food and drink suppliers that are committed to sustainability (sustainable fishing, environmentally friendly food chain, unprocessed products, etc.)
The hotel offers unpackaged/loose food products
The hotel offers local produce.
The hotel offers seasonal produce.
When possible, the hotel buys its non-food products locally.
The hotel uses suppliers actively engaged in sustainability for its non-food products.
The hotel uses environmentally friendly non-food products
The hotel uses refillable hotel amenities
The hotel uses mechanical or eco-friendly cleaning systems (microfibre, steam, etc.)
The hotel does not use disposable tableware.
Social measures to improve the lives of employees.
Employees have easy access to the essential information about their job (internal regulations, etc.)
The hotel builds employee loyalty through initiatives that improve their quality of life at work
The hotel asks for and listens to customer feedback.
Customer satisfaction is measured and, if necessary, corrective measures are put in place.
The hotel is able to welcome guests with disabilities.
Social measures to improve the lives of employees.
Employees have easy access to the essential information about their job (internal regulations, etc.)
The hotel builds employee loyalty through initiatives that improve their quality of life at work
The hotel asks for and listens to customer feedback.
Customer satisfaction is measured and, if necessary, corrective measures are put in place.
The hotel is able to welcome guests with disabilities.
Societal commitments to have an impact on the (local) community.
The hotel has an environment policy.
The hotel actively promotes gender equality.
The hotel oversees and maintains compliance with all applicable health and safety measures to ensure the well-being of its customers, staff and the local community.
The hotel promotes its sustainability initiatives and encourages guest involvement.
The hotel organises training sessions for its employees, supporting them and helping them to develop their skill sets.
Societal commitments to have an impact on the (local) community.
The hotel has an environment policy.
The hotel actively promotes gender equality.
The hotel oversees and maintains compliance with all applicable health and safety measures to ensure the well-being of its customers, staff and the local community.
The hotel promotes its sustainability initiatives and encourages guest involvement.
The hotel organises training sessions for its employees, supporting them and helping them to develop their skill sets.
This customer has ranked the hotel without leaving any comment.